ABOUT UMBEVI

Welcome to umbevi, an online store offering stationery, writing essentials, and practical accessories for studying, working, and organizing your desk.

We believe useful stationery deserves a place in everyday life—from capturing an idea and planning your week to keeping supplies within easy reach. Our collection focuses on products that support these familiar activities at home, at school, and in the workplace.

Alongside our products, we aim to provide clear information, straightforward shopping policies, and helpful customer assistance before and after your purchase.

umbevi is owned and operated by Heyuan Jiazhong Technology Co., Ltd., the legal company responsible for this website, its online retail operations, and customer support.

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OUR COMPANY & CONTACT DETAILS

We want you to know who operates umbevi and how to contact us. Our company information is set out below.

Brand Name:
umbevi

Legal Company Name:
Heyuan Jiazhong Technology Co., Ltd.

Registered Business Address:
Room 354, 3rd Floor, Yuancheng District (Longling) Incubation Base Building, Longling 3rd Road, Longling Industrial Park, Yuancheng District, Heyuan, Guangdong, China

Customer Support Email:
service@umbevi.com

Business Contact Number:
+86 762 3796 666

Heyuan Jiazhong Technology Co., Ltd., doing business as umbevi, operates this website and manages its retail services, customer communications, and related business activities.

Our registered business address identifies the company operating the store. It is not a designated return address. Please contact our customer support team for the correct return location and instructions before sending merchandise back.

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STATIONERY FOR EVERYDAY IDEAS & ORGANIZATION

Every workspace and routine is different. At umbevi, we focus on practical stationery that helps you keep notes, organize materials, and prepare for daily tasks.

Our approach follows three simple priorities.

Practical Supplies for Regular Use

Our collection centers on stationery and desk essentials for everyday activities, including writing, planning, studying, and organizing supplies.

We focus on useful product features and clearly described options so you can choose items that suit your routine.

Choices for Work, Study & Home

Whether you are setting up a study area, arranging a home office, or refreshing your everyday stationery, we aim to offer practical choices for different preferences and spaces.

Individual product pages explain the intended uses and available options to help you find a suitable item.

Details That Help You Choose

Where applicable, our listings describe product materials, dimensions, colors, package contents, and care or usage instructions.

Please review these details before purchasing, especially when size, compatibility, or the number of included items matters for your intended use. If you need clarification, our support team is available to help.

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SHOPPING INFORMATION YOU CAN FIND EASILY

We aim to make each stage of shopping at umbevi easy to understand, from browsing our collection to requesting assistance after delivery.

Our product pages and store policies provide information about:

• Product features, specifications, and available options
• Materials, dimensions, and included items, where applicable
• Ordering, checkout, and available payment methods
• Order confirmation and preparation
• Shipping methods, charges, and estimated transit times
• Tracking updates and delivery assistance
• Return eligibility and request procedures
• Refund arrangements and processing times
• Customer support and contact details

We encourage you to review the relevant product information and store policies before placing your order.

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DELIVERY WITHIN THE UNITED STATES

umbevi currently ships to eligible delivery addresses within the United States only.

All shipping charges below are shown in U.S. dollars (USD).

Orders totaling $39.00 or more qualify for free Standard Shipping.

If you select Express Shipping, the $6.99 express fee applies, including when your order qualifies for free Standard Shipping. Available delivery options and their charges are displayed at checkout before payment.

Preparing Your Order

Please allow up to 5 business days for order processing before dispatch.

This period covers order confirmation, stock allocation, packing, and shipment preparation. Processing time is separate from transit time, and the delivery estimates above begin after dispatch.

Express Shipping offers faster transit but does not shorten the stated processing period.

Business days exclude weekends and public holidays. Orders may be fulfilled through our own or partner facilities, depending on stock availability and fulfillment arrangements.

Delivery estimates are not guaranteed arrival dates. Weather, carrier schedules, holidays, and unexpected transportation disruptions may affect the time a shipment takes to arrive.

Tracking & Delivery Support

After dispatch, we will email your shipping confirmation and available tracking information to the address used at checkout.

If tracking has not updated for an extended period, your shipment appears to be lost, or a package is marked as delivered but cannot be located, contact service@umbevi.com with your order number and tracking details.

We will review the circumstances and coordinate with the carrier or fulfillment provider where necessary. A “Delivered” tracking status does not automatically prevent assistance with a missing-package concern.

Please see our Shipping Policy for complete delivery information.

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180-DAY FREE RETURNS

Eligible purchases may be returned within 180 calendar days after delivery, subject to the conditions in our Return & Refund Policy.

For approved eligible returns, we arrange return shipping at no cost to you and do not charge a restocking fee.

Starting a Return

Email service@umbevi.com before sending any items back. Include your order number, the email address used at checkout, the item you wish to return, and a brief reason for your request.

Our team will review your request and provide the appropriate instructions and return address.

Please do not send returns to our registered business address. The designated return facility may be at a different location.

If your order arrives damaged, defective, or incorrect, contact us with a description of the issue and relevant photographs where appropriate. We will review the matter and arrange an appropriate replacement, refund, or other resolution without additional return shipping charges to you.

Inspection & Refunds

We aim to inspect returned merchandise within 5 business days of receipt at the designated return facility and notify you of the outcome.

Once inspection is complete and your refund is approved, we will issue it to your original payment method within 5–10 business days. Your bank or payment provider may require additional time to display the credit.

Please consult our Return & Refund Policy for complete eligibility requirements, exceptions, and procedures. Our return policy does not limit rights available under applicable consumer law.

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SUPPORT BEFORE & AFTER YOUR PURCHASE

Our customer support team can assist with product selection questions, existing orders, and after-sales requests.

You can contact us about:

• Stationery features, materials, dimensions, and available options
• Package contents, care instructions, and general product use
• Checkout, payment, and order confirmation
• Order preparation and shipping progress
• Delivery charges and estimated transit times
• Tracking concerns or missing shipments
• Damaged, defective, incomplete, or incorrect items
• Return requests and refund updates
• Other questions about shopping at umbevi

Get in Touch

Email: service@umbevi.com
Telephone: +86 762 3796 666
Customer Service Days: Monday through Friday
Response Time: We aim to respond within 24–48 hours during our customer service days.

For an existing order, please include your order number and checkout email address. A brief explanation and relevant photographs, where appropriate, can help us review product-related concerns more efficiently.

Further assistance details are available on our Contact Us page.

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THE COMPANY BEHIND UMBEVI

Heyuan Jiazhong Technology Co., Ltd. is the legal entity responsible for umbevi and its online retail operations.

Its responsibilities include:

• Managing the website and online storefront
• Maintaining stationery product listings and shopping information
• Coordinating customer orders and fulfillment
• Providing purchase and payment-related customer assistance
• Communicating shipping updates and reviewing delivery concerns
• Handling eligible returns, refunds, and after-sales inquiries
• Maintaining accessible company details and store policies

We aim to keep our business information, contact details, and shopping policies consistent throughout the website so customers can readily understand who operates the store and how to obtain help.

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MAKE ROOM FOR YOUR NEXT IDEA

At umbevi, we bring together practical stationery for the notes, plans, and tasks that fill everyday life.

Whether you are organizing a desk, preparing for a study session, or choosing supplies for your working day, we welcome you to explore our collection.

Thank you for visiting umbevi. We look forward to helping you find stationery that fits your daily routine.