CONTACT UMBEVI

Welcome to umbevi, your online destination for stationery, writing essentials, and practical supplies for work, study, and everyday organization.

We make shopping easier with clear product details, straightforward store policies, and accessible customer support. Whether you are choosing supplies for your desk or need assistance with an order, we are here to help.

For common questions, please check our Frequently Asked Questions (FAQ) page. You can also contact us directly using the details below.

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BUSINESS INFORMATION & CONTACT DETAILS

The umbevi online store is owned and operated by the company identified below.

Store Brand:
umbevi

Registered Company:
Heyuan Jiazhong Technology Co., Ltd.

Registered Business Address:
Room 354, 3rd Floor, Yuancheng District (Longling) Incubation Base Building, Longling 3rd Road, Longling Industrial Park, Yuancheng District, Heyuan, Guangdong, China

Customer Support Email:
service@umbevi.com

Contact Telephone:
+86 762 3796 666

umbevi is owned and operated by Heyuan Jiazhong Technology Co., Ltd. The company oversees this website, manages its online retail operations, coordinates customer orders, and provides purchase-related support.

umbevi is the retail brand under which the company offers its stationery products and related services.

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U.S. SHIPPING OPTIONS & CHARGES

We currently deliver to eligible addresses within the United States only. All shipping charges below are listed in U.S. dollars (USD).

Free Standard Shipping applies to qualifying orders of $39.00 or more. If you choose Express Shipping instead, the $6.99 express charge still applies.

Available delivery methods and their charges are shown at checkout before you complete your purchase.

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PROCESSING TIME & DELIVERY INFORMATION

Please allow up to 5 business days for order processing before dispatch. This includes confirming your order, allocating stock, packing your items, and preparing the shipment.

The delivery estimates shown above refer to transit time after dispatch and do not include order processing.

• Standard and Free Standard Shipping: Up to 5 business days for processing, followed by an estimated 3–5 business days in transit.
• Express Shipping: Up to 5 business days for processing, followed by an estimated 1–2 business days in transit.

Express Shipping provides a faster transit service but does not reduce the processing period.

Business days exclude weekends and public holidays. Orders may be fulfilled through our own or partner facilities, depending on stock availability and fulfillment arrangements.

Delivery estimates may be affected by weather, holiday schedules, carrier disruptions, destination accessibility, or other unexpected delays. If you have concerns about your shipment, please contact us for assistance.

Additional details are available in our Shipping Policy.

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PRODUCT QUESTIONS & CUSTOMER SUPPORT

Our support team can help you understand our stationery products and assist with purchases before and after checkout.

Please contact us for questions about:

• Product materials, dimensions, colors, and available options
• Writing supplies, desk accessories, and stationery organization
• Package contents, product care, and general usage
• Stock availability and product selection
• Checkout, payment, and billing
• Order confirmation and processing progress
• Shipping charges and estimated delivery times
• Tracking updates, delayed shipments, or missing packages
• Damaged, defective, incomplete, or incorrect orders
• Return requests and refund status

Contact Our Team

Email: service@umbevi.com
Telephone: +86 762 3796 666
Customer Service Days: Monday through Friday
Response Time: We aim to respond within 24–48 hours during our customer service days.

For order-related inquiries, include your order number, the email address used at checkout, and a short description of the assistance you need.

If an item arrives damaged, defective, or incorrect, photographs of the item and its packaging can help us review the issue. We may ask for additional information when reasonably necessary to resolve your request.

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180-DAY FREE RETURNS

We offer a 180-Day Free Return Policy on eligible purchases, subject to the conditions explained in our Return & Refund Policy.

You may request an eligible return within 180 calendar days after delivery. Return eligibility depends on the applicable product condition requirements, completeness of the returned item, and any product-specific restrictions clearly disclosed before purchase.

Eligible returns include free return shipping arranged by our customer support team, with no restocking fee.

This policy does not restrict any rights you may have under applicable consumer law.

How to Request a Return

Before sending an item back, email service@umbevi.com with:

• Your order number and checkout email address
• The item you wish to return
• A brief explanation of the reason for your request
• Supporting photographs, where relevant

We will review your request and provide the next steps. Once approved, you will receive the designated return address and instructions for the free return shipping arrangements.

For damaged, defective, or incorrect items, we will assess the problem and arrange an appropriate replacement, refund, or other resolution without additional return shipping charges to you.

Where to Send Returns

Please do not send returns to our registered business address unless our customer support team specifically instructs you to do so.

Our registered office and return facility may be different locations. Contact us before returning merchandise so we can provide the correct address and shipping instructions.

Inspection & Refund Timing

We aim to complete the inspection of returned items within 5 business days after receipt at the designated return facility.

After reviewing the items against the applicable return conditions, we will notify you of the result.

Once your return has been inspected and your refund approved, we will issue the refund to your original payment method within 5–10 business days.

Your bank or payment provider may need additional time to display the credit in your account.

Please refer to our Return & Refund Policy for complete eligibility requirements, exceptions, and refund details.

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TRACKING YOUR ORDER & REPORTING DELIVERY ISSUES

Once your order is dispatched, we will send a shipping confirmation and available tracking information to the email address provided at checkout.

Tracking activity may not appear immediately after shipment. Please allow time for the carrier to receive and scan the package.

If tracking stops updating for an extended period, delivery is unusually delayed, or you believe your package may be lost, email service@umbevi.com with your order number and tracking details.

We will investigate the available information and, where necessary, work with the carrier or fulfillment provider to determine an appropriate resolution.

Marked as Delivered but Not Received?

Please check your mailbox, parcel locker, reception desk, designated delivery area, and any secure location near your address. You may also wish to check whether someone in your household accepted the shipment.

If the package cannot be located, contact our support team.

A “Delivered” tracking status does not automatically close your inquiry or prevent assistance. We will review the circumstances and available delivery information to help resolve the concern.

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STORE OWNERSHIP & CUSTOMER SERVICE RESPONSIBILITIES

Heyuan Jiazhong Technology Co., Ltd. owns and operates umbevi and is responsible for the online retail services offered through this website.

These responsibilities include:

• Maintaining the storefront and published stationery product information
• Coordinating order processing and fulfillment
• Providing product and purchase-related assistance
• Communicating shipping and delivery updates
• Reviewing eligible return and refund requests
• Addressing after-sales questions and order concerns
• Keeping business contact details and store policies accessible

We work to keep our company information and shopping policies consistent throughout the store so you can clearly identify who operates umbevi and where to obtain assistance.

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THANK YOU FOR VISITING UMBEVI

At umbevi, our collection focuses on practical stationery for writing, planning, studying, and keeping everyday workspaces organized.

Thank you for considering us for your stationery needs. We are here to provide clear product information and helpful support throughout your shopping experience.

For product questions or assistance with an order, contact service@umbevi.com.

We look forward to helping you.