Return Policy
RETURN & REFUND POLICY
Last Updated: November 3, 2026
Thank you for shopping with umbevi.
Whether you are choosing stationery, writing essentials, or desk accessories, we want you to understand the support available when you need to cancel an order, return a purchase, request an exchange, or report an issue.
This policy explains our cancellation process, 180-Day Free Return Policy, return shipping arrangements, inspection procedures, refund timelines, and assistance with damaged, defective, incorrect, incomplete, or missing merchandise.
Return requests are reviewed according to the item’s condition, completeness, and any applicable requirements clearly disclosed before purchase.
This policy applies to eligible purchases from umbevi, which is owned and operated by Heyuan Jiazhong Technology Co., Ltd.
Nothing in this policy excludes or limits mandatory consumer rights under applicable law.
OFFICIAL BUSINESS INFORMATION
Brand Name:
umbevi
Legal Company Name:
Heyuan Jiazhong Technology Co., Ltd.
Registered Business Address:
Room 354, 3rd Floor, Yuancheng District (Longling) Incubation Base Building, Longling 3rd Road, Longling Industrial Park, Yuancheng District, Heyuan, Guangdong, China
Customer Support Email:
service@umbevi.com
Business Telephone:
+86 762 3796 666
Heyuan Jiazhong Technology Co., Ltd., doing business as umbevi, owns and operates this website and manages its online retail activities, order coordination, and customer support.
1. HOW TO REQUEST AN ORDER CANCELLATION
If you would like to cancel an order, please contact us as soon as possible after completing your purchase.
Cancellation Email: service@umbevi.com
Include your order number and the email address used at checkout.
We will make reasonable efforts to cancel your order before preparation, packing, fulfillment, or shipment begins. Once these activities are underway, cancellation may no longer be possible, subject to applicable consumer rights.
If cancellation is approved, the applicable refund will be issued to your original payment method within 5–10 business days after approval.
If the order has already shipped, you may request an eligible return after delivery under the conditions below.
Any mandatory cancellation rights provided by applicable law remain unaffected.
2. OUR 180-DAY FREE RETURN POLICY
Eligible umbevi purchases are covered by our 180-Day Free Return Policy.
You may submit a qualifying return request within 180 calendar days after delivery. The return period begins on the delivery date established by carrier records or another reliable confirmation of receipt.
General Return Requirements
For returns requested because of personal preference or a change of mind, items should generally:
- Be unused or handled only as reasonably necessary for inspection
- Remain in their original condition
- Include original packaging where applicable
- Include supplied accessories, instructions, and components where applicable
- Be supported by valid proof of purchase
- Show no intentional damage, substantial alteration, or misuse
- Meet any product-specific conditions clearly disclosed before purchase
Returned merchandise may be inspected to confirm eligibility.
Excessive use, significant modifications, or damage beyond reasonable inspection may affect eligibility for a preference-based return.
Stationery, Writing Supplies & Desk Accessories
Stationery and desk products returned for personal preference reasons should remain free from wear, damage, or alterations beyond reasonable inspection.
For example, notebooks and paper products should not contain writing, drawings, removed pages, or other modifications. Writing supplies should not show substantial ink consumption or use beyond reasonable inspection.
Products sold as stationery sets or multi-piece packages should include their original components where applicable.
Opening packaging for reasonable inspection does not automatically make an otherwise eligible item non-returnable.
If offered, personalized, custom-printed, consumable, or specially prepared products may have additional conditions or legally permitted return restrictions. Any such restrictions must be clearly disclosed before purchase.
These conditions do not limit applicable rights concerning damaged, defective, incorrect, incomplete, or materially misdescribed products.
3. STARTING A RETURN REQUEST
To request a return, email service@umbevi.com.
Please provide:
- Your order number
- The name or description of the item
- A brief explanation of your request
- Relevant photographs or videos, where appropriate
- Any additional information reasonably needed to assess the request
Our support team will review the information and explain the next steps.
Once your return is authorized, we will provide the designated return address and shipping instructions.
Do not send merchandise to our registered business address unless our support team specifically instructs you to do so. The authorized return facility may be located elsewhere.
Returns sent without following the supplied instructions may require additional time to identify and process.
4. FREE RETURN SHIPPING
Approved returns that qualify under our 180-Day Free Return Policy include free return shipping, including eligible returns based on personal preference or a change of mind.
Our support team will arrange an appropriate method, which may include:
- A prepaid return label
- A return shipment organized by our team
- Another approved method with no additional return shipping cost to you
Please wait for our instructions before sending merchandise back.
No restocking fee applies to eligible returns.
For confirmed damaged, defective, incorrect, incomplete, or materially misdescribed merchandise, we will arrange any required return without additional cost to you.
5. DAMAGED, DEFECTIVE, INCORRECT OR MISSING ITEMS
If there is a problem with your purchase, contact service@umbevi.com as soon as reasonably possible.
Issues may include:
- Damage sustained during shipping
- Manufacturing defects
- Incorrect products, colors, sizes, styles, or variations
- Missing stationery items, accessories, or set components
- Products materially different from their descriptions
- Packing or fulfillment errors
Provide your order number, a description of the issue, and photographs or videos where reasonably necessary.
We will review the available order information and fulfillment records. For confirmed damage, defects, or seller-related errors, we will arrange an appropriate resolution without additional cost to you.
Depending on the circumstances, this may include:
- A replacement product
- Delivery of missing items or components
- A full or appropriate partial refund
- An authorized return
- Another suitable resolution
You will not be charged return shipping for verified damaged, defective, incorrect, incomplete, or materially misdescribed merchandise.
Items that were never delivered do not require a physical return.
Please contact us before mailing affected products. These procedures do not restrict applicable consumer protection rights.
6. RETURN INSPECTION & REFUND TIMELINES
After an authorized return arrives at the designated facility, we will review its condition and eligibility under this policy.
Return Inspection
We aim to complete the inspection within 5 business days after receipt at the designated return facility.
If additional verification is reasonably necessary, we will explain the delay and provide an update.
Following inspection, we will notify you whether your refund has been approved or whether further information is needed.
Refunds After a Return
Approved refunds will be issued to your original payment method within 5–10 business days after inspection and approval.
The inspection period and refund processing period are separate.
Refunds Without a Physical Return
In some circumstances, we may approve a refund without requiring the merchandise to be returned.
These refunds will be processed within 5–10 business days after approval.
Bank & Payment Provider Posting Times
After we issue a refund, your bank, card issuer, or payment provider may need additional time to display the credit in your account.
This posting period is separate from our refund processing timeframe.
For assistance, contact service@umbevi.com.
7. REFUNDS OF ORIGINAL SHIPPING CHARGES
Free return shipping and reimbursement of the original delivery charge are separate matters.
Our 180-Day Free Return Policy covers the approved shipping arrangements for returning eligible merchandise.
For returns requested solely because of personal preference or a change of mind, the original outbound shipping fee is generally non-refundable. This includes optional Express Shipping charges.
When Original Shipping Fees May Be Refunded
Reimbursement may be appropriate in circumstances involving:
- Confirmed packing or fulfillment errors
- Products damaged during transportation
- Defective merchandise
- Incorrect products or variations
- Missing merchandise
- Products materially different from their descriptions
- Other circumstances requiring reimbursement under applicable law
Our team will review the situation and explain the applicable refund arrangement.
Approved refunds of original delivery charges will normally be issued to the payment method used for the purchase.
8. SHIPPING OPTIONS, FEES & DELIVERY ESTIMATES
umbevi currently delivers to eligible addresses within the United States only.
All charges below are stated in U.S. dollars (USD).
| Shipping Method | Eligible Order Value | Shipping Charge | Estimated Transit After Dispatch |
|---|---|---|---|
| Standard Shipping | $0.00–$38.99 | $3.99 | 3–5 business days |
| Free Standard Shipping | $39.00 and above | Free | 3–5 business days |
| Express Shipping | Eligible orders and destinations | $6.99 | 1–2 business days |
Orders totaling $39.00 or more qualify for Free Standard Shipping.
Where available, customers may choose Express Shipping for $6.99, including when their order qualifies for Free Standard Shipping.
Processing Before Shipment
Please allow up to 5 business days after payment confirmation for order processing.
Processing includes reviewing order details, preparing products, packing, and arranging fulfillment.
Business days are Monday through Friday, excluding public holidays.
Transit estimates begin after dispatch and do not include processing time. Selecting Express Shipping does not shorten the processing period.
Orders may be fulfilled through our own or partner facilities, depending on inventory availability and fulfillment arrangements.
Available shipping methods and their charges are displayed at checkout before payment.
Please refer to our Shipping Policy for additional information.
9. WHAT TO DO IF A REFUND HAS NOT APPEARED
If we have confirmed that your refund was issued but the credit is not visible:
- Review the account used for the original payment.
- Check the transaction history for a refund or pending credit.
- Contact your bank, card issuer, or payment provider about its posting timeframe.
- Allow any additional processing time specified by that provider.
If the refund still cannot be located, email service@umbevi.com with your order number and any refund confirmation details.
Our support team will review the transaction and help investigate.
10. EXCHANGES & REPLACEMENTS
Exchanges and replacements depend on stock availability, the condition of the merchandise, and the reason for the request.
For damaged, defective, incorrect, incomplete, or materially misdescribed products, we will review the issue and arrange an appropriate replacement or other remedy.
Choosing a Different Product or Option
If you would prefer a different color, size, style, variation, or another stationery product, please contact us before returning your purchase.
Preference-based exchanges must meet the applicable return conditions and are subject to inventory availability.
If your requested replacement is unavailable, we will discuss alternatives, which may include an eligible refund.
Any product price difference or other relevant exchange arrangement will be explained before you agree to proceed. Eligible return shipping remains free under this policy.
Exchange Assistance: service@umbevi.com
Please obtain authorization and return instructions before sending merchandise for an exchange.
11. REGISTERED ADDRESS & RETURN DESTINATION
Our registered business address is provided for company identification and official correspondence.
Registered Business Address:
Room 354, 3rd Floor, Yuancheng District (Longling) Incubation Base Building, Longling 3rd Road, Longling Industrial Park, Yuancheng District, Heyuan, Guangdong, China
This is not automatically the designated merchandise return address.
Do not send products to this location unless our customer support team expressly authorizes it.
After approving your return, we will provide the correct return facility address and shipping instructions.
Following these instructions helps your return reach the appropriate facility and allows us to identify and process it promptly.
12. DELIVERY DELAYS, LOST PACKAGES & SHIPPING CONCERNS
Contact our support team if your shipment is significantly delayed, tracking information is unavailable, or your package appears to be missing.
Processing & Transit Periods
Order preparation may take up to 5 business days before dispatch.
Estimated transit times after dispatch are:
- Standard Shipping: 3–5 business days
- Free Standard Shipping: 3–5 business days
- Express Shipping: 1–2 business days
These periods are estimates rather than guaranteed arrival dates.
Possible Reasons for Delays
Delivery may be affected by carrier interruptions, severe weather, public holidays, high parcel volumes, incomplete delivery information, customs or security checks where applicable, or other unexpected logistical issues.
Delayed or Missing Shipments
Email service@umbevi.com with your order number and available tracking details.
We will review the shipment records and coordinate with the carrier or fulfillment partner where appropriate.
Handing a package to a carrier does not automatically remove our responsibility to review and assist with delivery concerns.
For confirmed delivery problems, an appropriate resolution may include reshipment, replacement, or a refund, depending on the circumstances and applicable consumer rights.
Marked as Delivered but Not Received
Please check:
- Your entrance or designated delivery area
- Your mailbox or parcel locker
- Building reception or the mailroom
- Other authorized drop-off locations
- Whether a household member or neighbor accepted the package
If you still cannot locate the shipment, contact us for assistance.
A “Delivered” tracking status does not automatically disqualify a missing-package concern from review.
We will assess the available information and explain the next steps.
13. CUSTOMER SUPPORT & RESPONSIBLE COMPANY
For assistance with cancellations, returns, refunds, exchanges, product issues, or delivery concerns, please contact us.
Brand Name:
umbevi
Legal Company Name:
Heyuan Jiazhong Technology Co., Ltd.
Registered Business Address:
Room 354, 3rd Floor, Yuancheng District (Longling) Incubation Base Building, Longling 3rd Road, Longling Industrial Park, Yuancheng District, Heyuan, Guangdong, China
Customer Support Email:
service@umbevi.com
Business Telephone:
+86 762 3796 666
Customer Service Days:
Monday through Friday
Expected Response Time:
We aim to respond within 24–48 hours during our customer service days.
For purchase-related inquiries, please include your order number and the email address used at checkout.
Heyuan Jiazhong Technology Co., Ltd., operating under the brand name umbevi, is the legal entity responsible for this website, its online retail activities, and customer support services.
We aim to provide clear return instructions, transparent refund timelines, and helpful assistance whenever a purchase-related concern arises.
Thank you for choosing umbevi for your stationery, writing, and workspace needs.