FAQ

FREQUENTLY ASKED QUESTIONS

Welcome to the umbevi Customer Support Center.

umbevi offers stationery, writing essentials, and practical desk accessories for work, study, and everyday organization.

Here you can find answers to common questions about ordering, payment, delivery, tracking, returns, and refunds.

If you need additional assistance, email service@umbevi.com. We aim to respond within 24–48 hours during our customer service days, Monday through Friday.

1. HOW DO I PLACE AN ORDER WITH UMBEVI?

Browse our collections and select a product to view its features, dimensions, package contents, and available options.

Choose your preferred variation and quantity, then add the item to your cart. Review your selections before continuing to checkout.

Enter your contact information, delivery address, and payment details. If you have a valid promotional code, apply it before completing payment and confirm that the discount appears in your order summary.

After your order is successfully submitted, you should receive an email containing your order number and purchase details.

For assistance with placing an order, contact service@umbevi.com.

2. HOW MUCH TIME IS NEEDED TO PROCESS MY ORDER?

Please allow up to 5 business days after payment confirmation for order processing.

During this time, we check order details, confirm inventory, pack your items, and prepare the shipment for dispatch.

Business days are Monday through Friday, excluding public holidays.

Processing time is separate from shipping transit time. Delivery estimates begin after your package has been dispatched.

If an unexpected issue affects fulfillment, we will contact you with an update and explain the available options.

3. WHAT ARE YOUR SHIPPING OPTIONS AND FEES?

umbevi currently ships to eligible addresses within the United States only.

All amounts below are in U.S. dollars (USD).

Shipping Method Eligible Order Value Shipping Fee Estimated Transit After Dispatch
Standard Shipping $0.00–$38.99 $3.99 3–5 business days
Free Standard Shipping $39.00 and above Free 3–5 business days
Express Shipping Eligible orders of any value $6.99 1–2 business days

These transit estimates do not include the processing period of up to 5 business days.

The delivery methods available for your address and their charges are displayed at checkout before payment.

Transit times are estimates. Weather, public holidays, carrier schedules, destination accessibility, and unexpected transportation disruptions may affect delivery.

Please review our Shipping Policy for further information.

4. WHEN DOES MY ORDER QUALIFY FOR FREE SHIPPING?

Eligible U.S. orders totaling $39.00 or more qualify for Free Standard Shipping.

  • Minimum order value: $39.00
  • Shipping fee: $0.00
  • Estimated transit: 3–5 business days after dispatch

For orders totaling $0.00–$38.99, the Standard Shipping charge is $3.99.

You may choose Express Shipping for $6.99, where available. This charge applies even if your order qualifies for Free Standard Shipping.

Your selected delivery method and final shipping charge will appear at checkout before you pay.

5. CAN I SELECT EXPRESS SHIPPING?

Yes. Express Shipping costs $6.99 for eligible U.S. orders and delivery addresses.

The estimated transit time is 1–2 business days after dispatch.

Express Shipping provides faster transportation after shipment; it does not reduce the order processing period of up to 5 business days.

Available shipping options are shown at checkout.

6. WHERE ARE ORDERS DISPATCHED FROM?

Orders may be prepared and shipped through our own facilities or those of our fulfillment partners, suppliers, warehouses, or logistics providers.

The dispatch location depends on stock availability, inventory location, fulfillment arrangements, and the delivery destination.

Some orders may be dispatched from outside the United States. We do not represent that all orders ship from a U.S. warehouse.

After shipment, we will email the available tracking information for your order.

7. WHAT IS UMBEVI’S RETURN POLICY?

We offer a 180-Day Free Return Policy for eligible purchases, subject to the conditions in our Return & Refund Policy.

You may request a return within 180 calendar days after delivery.

General Eligibility

For a standard return, items should generally:

  • Be unused or handled only as reasonably necessary for inspection
  • Remain in their original condition
  • Include their original accessories, components, instructions, and packaging where applicable
  • Be accompanied by proof of purchase
  • Meet any product-specific conditions disclosed before purchase

Stationery & Desk Supplies

For change-of-mind or preference-based returns, stationery should not show use beyond reasonable inspection.

For example, notebooks and paper products should not contain writing, drawings, removed pages, or other alterations. Desk accessories and organizers should be complete and free from damage caused by use.

Products purchased as sets should include the original components when returned. Any product-specific restrictions must be clearly disclosed before purchase and apply only where permitted by law.

These conditions do not limit applicable rights concerning damaged, defective, incorrect, or materially misdescribed products.

Requesting a Return

Email service@umbevi.com with your order number, the item you wish to return, and a brief reason for the request.

Our team will review your request and explain the next steps.

Contact us before mailing any return. Do not send merchandise to our registered business address unless our support team specifically instructs you to do so.

8. WILL I BE CHARGED FOR RETURN SHIPPING?

No. Eligible returns approved under our 180-Day Free Return Policy include free return shipping.

Once your return is authorized, our team will provide a prepaid return label or arrange another approved return method.

No restocking fee applies to eligible returns.

If an item is damaged, defective, or incorrect, we will arrange an appropriate return or other resolution without additional return shipping charges to you.

Please contact our support team before sending items back and review our Return & Refund Policy for complete eligibility details.

9. HOW LONG DOES A REFUND TAKE?

Approved refunds are issued to your original payment method.

If a physical return is required, the items must first arrive at the designated return facility for inspection.

Return Inspection:
We aim to inspect returned items within 5 business days after receipt at the designated facility and notify you of the result.

Refund Processing:
After inspection is complete and your refund is approved, we will issue the refund within 5–10 business days.

If we approve a refund without requiring a return, we will issue it within 5–10 business days after approval.

Your bank, card issuer, or payment provider may require additional time to display the credit in your account.

For assistance with a refund update, contact service@umbevi.com.

10. ARE THE ORIGINAL SHIPPING CHARGES REFUNDABLE?

Original delivery charges are separate from the free return shipping provided under our return policy.

For returns requested solely because of personal preference or a change of mind, the original shipping fee, including an optional Express Shipping charge, is generally non-refundable.

Original shipping charges may be refunded where appropriate, including cases involving:

  • Incorrect items
  • Damaged or defective products
  • Missing merchandise
  • Products materially different from their descriptions
  • Confirmed packing or fulfillment errors
  • Circumstances where reimbursement is required by applicable law

Our support team will review the situation and explain the applicable resolution under our Return & Refund Policy.

11. WHAT IF MY ORDER IS INCOMPLETE OR CONTAINS THE WRONG ITEM?

Email service@umbevi.com with your order number and a description of what is missing or incorrect.

Where relevant, include photographs of the products received and their packaging. If you purchased a stationery set or another multi-piece product, please identify the affected component.

We will check your order and the available fulfillment records.

If an error is confirmed, we will arrange an appropriate solution at no additional cost, which may include:

  • Sending the correct product
  • Replacing a missing item or component
  • Issuing a full or partial refund
  • Providing another suitable resolution

12. WHAT SHOULD I DO IF A PRODUCT ARRIVES DAMAGED OR DEFECTIVE?

Please contact service@umbevi.com as soon as reasonably possible if your stationery or desk accessory arrives damaged, defective, or materially different from its description.

Include your order number and a brief explanation. Where possible, attach clear photographs or a short video showing the issue and any relevant packaging.

We will review the information and help arrange an appropriate solution.

For confirmed damage, defects, or seller-related fulfillment errors, we will provide a suitable replacement, refund, or other remedy without additional cost to you.

Your applicable statutory consumer rights remain unaffected.

13. HOW CAN I CHECK WHETHER MY ORDER WENT THROUGH?

After a successful checkout, you should see an order confirmation page and receive an email with your order number and purchase summary.

If you cannot find the email, check your spam, junk, and promotional folders.

If it is still missing, contact service@umbevi.com using the email address entered at checkout. We can help verify whether your order was recorded successfully.

14. CAN I UPDATE MY ORDER AFTER PLACING IT?

If you need to change your delivery address, quantity, or selected product options, email service@umbevi.com as soon as possible.

Provide your order number and clearly explain the requested adjustment.

We will make reasonable efforts to accommodate changes before preparation, packing, fulfillment, or dispatch begins. Once these activities are underway, some changes may no longer be possible.

Our team will check the current order status and let you know which options remain available.

15. HOW CAN I CANCEL AN ORDER?

To request cancellation, contact service@umbevi.com promptly after ordering. Include your order number and the email address used for the purchase.

We will try to stop the order before preparation, packing, or shipment begins.

If fulfillment is already underway, cancellation may no longer be possible, subject to applicable law.

If your order has shipped, eligible items may be returned after delivery under our Return & Refund Policy.

Any mandatory cancellation rights provided by applicable law remain unaffected.

16. HOW DO I TRACK MY SHIPMENT?

After dispatch, we will send a shipping confirmation email with tracking information when available.

Depending on the carrier, this may include a tracking number, a tracking link, or other shipment details.

The first tracking update may take some time to appear after the carrier receives and scans the package.

If tracking remains unchanged for an unusually long period, email service@umbevi.com with your order number and tracking details so we can investigate.

17. MY PACKAGE IS MARKED “DELIVERED,” BUT I CANNOT FIND IT. WHAT SHOULD I DO?

Please check the usual delivery locations, including:

  • Your doorstep or entrance
  • Your mailbox or parcel locker
  • Building reception or the mailroom
  • A designated package collection area
  • Other authorized delivery locations

You may also ask household members or neighbors whether they accepted the package.

If you still cannot locate it, contact service@umbevi.com with your order number and available tracking information.

We will review the circumstances and coordinate with the carrier or fulfillment provider where appropriate.

A “Delivered” tracking status does not automatically prevent investigation or assistance with a missing-package concern.

18. WHAT IF MY SHIPMENT IS DELAYED OR APPEARS TO BE LOST?

If delivery is significantly delayed, tracking has stopped updating, or you believe your package may be lost, contact service@umbevi.com.

Include your order number and any relevant tracking information.

We will review the shipment records and contact the carrier or fulfillment provider where necessary.

When a delivery issue is confirmed, we will work toward an appropriate resolution under our store policies and applicable consumer rights. Depending on the circumstances, this may include a replacement, reshipment, or refund.

19. HOW DO I APPLY A PROMOTIONAL CODE?

Enter your valid umbevi promotional code in the discount code field at checkout.

Apply it before submitting payment and check that the discount appears in the order summary.

Promotional offers may have conditions relating to:

  • Expiration dates
  • Minimum purchase amounts
  • Eligible products or collections
  • Redemption limits
  • Whether the offer can be combined with other discounts

Please review the promotion’s terms before completing your purchase.

20. WHICH PAYMENT METHODS ARE ACCEPTED?

The payment methods available for your purchase are displayed at checkout.

Available options may depend on your location, device, payment provider, and transaction requirements.

Before completing payment, review the available methods and ensure that your billing details are correct.

For help with billing questions, payment confirmation, or transaction authorization, contact service@umbevi.com.

21. WHO OWNS AND OPERATES UMBEVI?

umbevi is owned and operated by Heyuan Jiazhong Technology Co., Ltd.

Our company and customer support details are listed below.

Brand Name:
umbevi

Legal Company Name:
Heyuan Jiazhong Technology Co., Ltd.

Registered Business Address:
Room 354, 3rd Floor, Yuancheng District (Longling) Incubation Base Building, Longling 3rd Road, Longling Industrial Park, Yuancheng District, Heyuan, Guangdong, China

Customer Support Email:
service@umbevi.com

Business Telephone:
+86 762 3796 666

Customer Service Days:
Monday through Friday

Expected Response Time:
We aim to respond within 24–48 hours during our customer service days.

Heyuan Jiazhong Technology Co., Ltd., doing business as umbevi, is the legal entity responsible for this website and its online retail operations.

The company manages the storefront, product information, order coordination, fulfillment arrangements, and customer assistance.

Our registered business address is provided for company identification. Please contact us for the designated return address before sending merchandise back.

For questions about stationery, desk accessories, orders, delivery, returns, or refunds, please use the contact details above.

Thank you for choosing umbevi for your everyday writing, study, and workspace needs.