Shipping Policy
SHIPPING POLICY
Last Updated: November 3, 2026
Thank you for shopping with umbevi.
This Shipping Policy describes how we prepare and deliver orders for stationery, writing essentials, desk accessories, and supplies for work, study, and everyday organization.
It explains our delivery coverage, shipping charges, processing times, estimated transit periods, tracking arrangements, and support for delivery concerns.
This policy applies to purchases made through umbevi, which is owned and operated by Heyuan Jiazhong Technology Co., Ltd.
Please review the information below before placing an order.
OFFICIAL BUSINESS & CONTACT INFORMATION
Brand Name:
umbevi
Legal Company Name:
Heyuan Jiazhong Technology Co., Ltd.
Registered Business Address:
Room 354, 3rd Floor, Yuancheng District (Longling) Incubation Base Building, Longling 3rd Road, Longling Industrial Park, Yuancheng District, Heyuan, Guangdong, China
Customer Support Email:
service@umbevi.com
Business Telephone:
+86 762 3796 666
Heyuan Jiazhong Technology Co., Ltd., doing business as umbevi, owns and operates this website. The Company manages its online retail activities, coordinates order fulfillment, and provides customer assistance.
1. ORDER PROCESSING & PREPARATION
Order preparation begins after payment has been confirmed.
During processing, we review purchase details, check stock availability, confirm selected options and quantities, pack the items, and arrange dispatch.
Processing time: Up to 5 business days after payment confirmation.
Business days are Monday through Friday, excluding public holidays.
Processing and shipping transit are separate stages. The transit estimates in this policy begin after dispatch and do not include order preparation.
Unexpected inventory issues, seasonal demand, promotional events, public holidays, or operational disruptions may occasionally affect preparation.
If we cannot dispatch your order within the stated processing period, we will contact you with an update and explain the available next steps.
For questions about an order awaiting shipment, email service@umbevi.com.
2. DELIVERY DESTINATIONS & SHIPPING RATES
umbevi currently delivers to eligible addresses within the United States only.
Shipping services are subject to availability for your delivery address, as shown at checkout.
| Shipping Method | Qualifying Order Value | Shipping Fee | Estimated Transit After Dispatch |
|---|---|---|---|
| Standard Shipping | $0.00–$38.99 | $3.99 | 3–5 business days |
| Free Standard Shipping | $39.00 and above | Free | 3–5 business days |
| Express Shipping | Eligible orders of any value | $6.99 | 1–2 business days |
All shipping charges are stated in U.S. dollars (USD).
Please allow up to 5 business days for processing before shipment, in addition to the estimated transit time.
The delivery methods available for your address and their charges are displayed at checkout before payment.
3. EXPRESS SHIPPING
Express Shipping is available for eligible U.S. orders and delivery destinations.
Shipping fee: $6.99
Estimated transit time: 1–2 business days after dispatch
This service provides faster carrier transportation once your order has shipped. It does not shorten the processing period of up to 5 business days.
If your order qualifies for Free Standard Shipping, you may still select Express Shipping by paying the $6.99 express charge.
Availability is confirmed at checkout.
4. FREE STANDARD SHIPPING
Eligible U.S. orders totaling $39.00 or more qualify for Free Standard Shipping.
Minimum qualifying order value: $39.00
Shipping fee: $0.00
Estimated transit time: 3–5 business days after dispatch
For orders below $39.00, the regular $3.99 Standard Shipping fee applies.
Express Shipping remains available for $6.99 where offered. Choosing Express Shipping replaces the free standard delivery option with the paid express service.
Please check your selected shipping method and charge in the checkout summary before completing your purchase.
5. STANDARD SHIPPING FOR ORDERS UNDER $39.00
Eligible U.S. orders totaling $0.00–$38.99 are charged a flat Standard Shipping rate.
Shipping fee: $3.99
Estimated transit time: 3–5 business days after dispatch
Once an eligible order reaches $39.00, Free Standard Shipping becomes available.
The applicable delivery charge is shown before payment.
6. UNDERSTANDING YOUR ESTIMATED DELIVERY TIME
The period between payment confirmation and delivery includes two stages:
- Order processing: Up to 5 business days to review, prepare, pack, and arrange dispatch.
- Shipping transit: The estimated time the package spends in transportation after dispatch.
If processing takes the full 5 business days, the combined estimates are:
| Shipping Method | Processing in This Example | Estimated Transit | Combined Estimate |
|---|---|---|---|
| Express Shipping | 5 business days | 1–2 business days | 6–7 business days |
| Free Standard Shipping | 5 business days | 3–5 business days | 8–10 business days |
| Standard Shipping | 5 business days | 3–5 business days | 8–10 business days |
These examples are intended to help with planning and are not guaranteed arrival dates.
Orders prepared sooner may arrive earlier. Delivery may also be affected by carrier schedules, destination accessibility, weather, public holidays, customs or security inspections where applicable, and unexpected transportation disruptions.
7. FULFILLMENT FACILITIES & SHIPPING ORIGINS
Orders may be fulfilled through our own facilities or those of our partners, including suppliers, warehouses, distribution centers, and third-party logistics providers.
The dispatch location may vary according to:
- Product availability and stock location
- Selected product options
- Delivery destination
- Fulfillment capacity
- Warehouse and logistics arrangements
An order may sometimes be sent in separate packages. If this happens, we will provide available tracking information for the relevant shipments.
Some products may ship from facilities outside the United States. We do not represent that every order is dispatched from a U.S. warehouse.
Shipment details will reflect the fulfillment arrangements associated with your order.
8. SHIPPING CONFIRMATION & TRACKING
After dispatch, we will send a shipping confirmation to the email address used at checkout once tracking information is available.
Depending on the carrier, this notification may include:
- A tracking number
- A tracking link
- The carrier’s name
- Other relevant shipment details
The first tracking update may take some time to appear after the carrier receives and scans the package.
If tracking remains inactive or unchanged for an unusually long period, email service@umbevi.com with your order number and available tracking reference.
We will review the shipment information and help determine the next steps.
9. DELAYED OR LOST SHIPMENTS
Unexpected circumstances may affect the stated processing or transit estimates. These may include:
- Carrier service interruptions
- Severe weather
- Public holidays
- High parcel volumes
- Inventory or fulfillment difficulties
- Incomplete or inaccurate delivery information
- Customs or security inspections where applicable
- Other unforeseen logistical disruptions
Requesting Delivery Assistance
If your shipment is significantly delayed, tracking has stopped updating, or the package appears to be lost, contact service@umbevi.com.
Please include your order number, recipient details, and any available tracking information.
We will review shipment records and coordinate with the carrier or fulfillment provider where appropriate.
Handing a package to a carrier does not automatically end our responsibility to investigate and assist with reasonable delivery concerns.
For confirmed shipping problems, an appropriate resolution may include reshipment, replacement, or a refund, depending on the circumstances and applicable consumer rights.
10. PACKAGES MARKED “DELIVERED” BUT NOT RECEIVED
If tracking shows that your package was delivered but you cannot locate it, please check:
- Your entrance and designated delivery area
- Your mailbox or parcel locker
- Building reception or the mailroom
- Other authorized drop-off locations
- Whether a household member or neighbor accepted the delivery
If the package remains missing, email service@umbevi.com with your order number and tracking details.
We will examine the available information and contact the carrier where appropriate.
A “Delivered” tracking status does not automatically prevent investigation or assistance with a missing-package concern.
Our team will explain the next steps based on the circumstances of your shipment.
11. DAMAGED, INCORRECT OR INCOMPLETE DELIVERIES
Please contact us as soon as reasonably possible if your stationery, writing supplies, or desk accessories arrive damaged, defective, incorrect, or incomplete.
Examples include:
- Damage sustained during transportation
- Manufacturing defects
- Incorrect colors, sizes, styles, or product variations
- Missing items or accessories
- Incomplete stationery sets or multi-piece products
- Items materially different from their descriptions
Support Email: service@umbevi.com
Include your order number and a brief description of the problem. Relevant photographs or videos of the items and packaging may help us assess your request.
For confirmed defects, transit damage, or seller-related fulfillment errors, we will provide an appropriate remedy without additional cost to you.
Depending on the issue, this may involve sending a replacement, supplying missing components, delivering the correct item, issuing a full or appropriate partial refund, arranging an authorized return, or providing another suitable resolution.
Please review our Return & Refund Policy for complete after-sales procedures.
12. CORRECTING YOUR DELIVERY ADDRESS
Please review your delivery information carefully before submitting your order.
If you notice an error, contact service@umbevi.com as soon as possible and provide:
- Your order number
- The original delivery address
- The corrected delivery address
We will make reasonable efforts to accommodate corrections before preparation, packing, fulfillment, or shipment begins.
Once these activities are underway, an address change may no longer be possible.
If an address problem could prevent delivery, contact us promptly so we can review the available options.
13. BUSINESS DAYS & HOLIDAY SCHEDULES
Our standard order processing days are Monday through Friday, excluding public holidays.
Orders placed on weekends or holidays may begin processing on the next available business day.
Carriers may also adjust their schedules during holidays, peak shopping periods, or periods of unusually high parcel demand.
Please take these schedules into account when reviewing processing and transit estimates.
14. RETURNS, REFUNDS & AFTER-SALES ASSISTANCE
Eligible umbevi purchases are covered by our 180-Day Free Return Policy.
Return requests may be submitted within 180 calendar days after delivery, subject to the applicable eligibility requirements.
Approved eligible returns include free return shipping, and no restocking fee applies.
Return Eligibility
For returns based on personal preference or a change of mind, products should generally:
- Be unused or handled only as reasonably necessary for inspection
- Remain in their original condition
- Include original packaging where applicable
- Include supplied accessories, instructions, and set components
- Meet any product-specific conditions disclosed before purchase
Stationery and desk supplies should not show wear, damage, or alterations beyond reasonable inspection. For example, notebooks and paper products should not contain writing, drawings, removed pages, or other modifications.
Additional product-specific restrictions apply only where legally permitted and clearly disclosed before purchase.
These conditions do not limit applicable rights relating to damaged, defective, incorrect, incomplete, or materially misdescribed merchandise.
Starting a Return
Contact service@umbevi.com before sending merchandise back.
Our team will review your request and provide return authorization, the designated return address, and shipping instructions.
Do not send products to our registered business address unless our support team specifically instructs you to do so.
Inspection & Refund Processing
We aim to inspect authorized returns within 5 business days after receipt at the designated return facility.
After inspection, we will notify you of the outcome.
Approved refunds will be issued to the original payment method within 5–10 business days after inspection and approval.
If we approve a refund without requiring a physical return, it will be processed within 5–10 business days after approval.
Your bank or payment provider may require additional time to display the credit in your account.
Please consult our Return & Refund Policy for full eligibility conditions, exchange procedures, and details about the refundability of original delivery charges.
15. CUSTOMER SUPPORT & LEGAL COMPANY DETAILS
For assistance with order preparation, shipping charges, delivery estimates, tracking, address corrections, or missing packages, contact our customer support team.
Brand Name:
umbevi
Legal Company Name:
Heyuan Jiazhong Technology Co., Ltd.
Registered Business Address:
Room 354, 3rd Floor, Yuancheng District (Longling) Incubation Base Building, Longling 3rd Road, Longling Industrial Park, Yuancheng District, Heyuan, Guangdong, China
Customer Support Email:
service@umbevi.com
Business Telephone:
+86 762 3796 666
Customer Service Days:
Monday through Friday
Expected Response Time:
We aim to respond within 24–48 hours during our customer service days.
For an existing purchase, please include your order number and the email address used at checkout.
Heyuan Jiazhong Technology Co., Ltd., operating under the brand name umbevi, is responsible for this website, its online retail operations, fulfillment coordination, and customer support.
We aim to provide clear shipping information and helpful assistance throughout your purchase and delivery experience.
Thank you for choosing umbevi for your stationery, writing, and workspace needs.